Refunds and Returns
Our 100% Happiness Guarantee
At VITAMAN, we're passionate about creating natural men's skin and hair care products that you'll love. If, for any reason, you're not completely satisfied, rest assured we've got your back with our no-fuss, 100% money back guarantee.
To start your return, simply contact us at firstname.lastname@example.org within 14 days of receiving your order, then return your order to:
c/o Viable Shipping
401 Union Street, Park Hills, MO 63601
Please ensure your items are unopened, unused, and in their original packaging before sending them back.
Kindly note, the cost of return postage is the customer's responsibility.
Your refund will be processed back to your original method of payment. Please allow up to 5 business days for it to reflect in your account.
When Things Don't Go As Planned
In the unlikely event your products arrive faulty or damaged, we're here to make it right. Simply drop us an email at email@example.com as soon as possible, and return the goods within 14 days.
We'll replace the items at no extra cost to you.
About Delivery Addresses
VITAMAN cannot be held responsible for packages delivered to incorrect addresses provided by our customers. We care about your order reaching you safely, so please take a moment to ensure your shipping details are correct before you finalize your purchase.
Received Something Different?
If you've received a product you didn't order, don't worry - we've got you covered. Send us an email at firstname.lastname@example.org, and we'll fix the issue as soon as possible. Whether you prefer a full refund or a replacement for the incorrect items, we're on it.
Handling Delivery Delays
We aim to dispatch your order within 1 working day. While we strive for prompt delivery, we can't accept liability for delays that are beyond our control. We use trackable delivery services for peace of mind, allowing you (and us) to monitor and track your products.
Changing Your Mind About An Order
If you need to cancel your order, we understand.
Our goal is to ship your order within 1 business day, so email us at email@example.com as soon as possible to cancel.
For any subscription cancellations, you can cancel directly via your account login or your order confirmation email.
We strive to respond to all inquiries within 1 business day. However, if a refund request is sent outside of working hours and your order is shipped before we can address your message, we regretfully cannot be held responsible.
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