VITAMAN Subscribe & Save
— Terms & Conditions

1 The Offer

Subscribe & Save gives you 15% off the RRP on eligible products, applied automatically to each recurring order. Prices may change; each order is charged at the price live on the Site at that time. Choose your delivery frequency (e.g. every 4, 6, 8, or 10 weeks) at signup and change it anytime in your account. Subscription orders can't be combined with other promo codes or loyalty multipliers — place a one-time order instead if you want to use one.

From your 3rd delivery cycle onward, free shipping is automatically activated on any subscription order over $50 (AUD or USD, as applicable to your region).

2 Minimum Term

The 15% discount requires a minimum of 2 delivery cycles. This only affects your eligibility for the discount — you can cancel at any time. Changing your delivery frequency during this period doesn't reset the count; skipping a delivery doesn't either, as long as 2 shipments are eventually received. Once your 2nd delivery ships, you're free to pause or cancel anytime with no charge.

3 Cancelling Early

You can cancel anytime, for any reason — cancellation is never blocked. If you cancel before your 2nd delivery ships, the 15% discount on completed deliveries is reversed and you'll be charged the difference to full price ("Price Adjustment"). We'll show you this amount clearly before you confirm cancellation, so you can decide whether to proceed or keep your subscription.

4 Managing Your Subscription

Log in and go to "Manage Subscription" to change frequency, skip/reschedule a delivery, update payment or shipping details, or cancel. You'll get an email at least 7 days before each order; you can modify or cancel that order up to 11:59pm the day before it's charged. Out-of-stock items are skipped for that cycle (no charge) and resume automatically once back in stock, with email notice. If you place 2+ subscription orders and cancel all within 24 hours, we may cancel related future orders to prevent misuse — this doesn't affect your right to cancel, only re-subscribing under the discount.

5 Pricing & Availability

Prices may change; we'll email you at least one billing cycle in advance if it affects you. If a product becomes unavailable or is discontinued, we'll notify you and offer a substitute, a delayed shipment, or cancellation of that item with no Price Adjustment.

6 Payment

You authorise VITAMAN to automatically charge your saved payment method on each dispatch date until cancelled. Failed payments may be retried up to 9 times; if it continues to fail after notice, we may cancel the subscription. Update your card anytime via Account > Manage Subscription.

7 Termination by VITAMAN

We may terminate a subscription at our discretion (e.g. suspected fraud or misuse), with email notice. You'll only be charged for orders already shipped — never for future ones.

8 Communications

You'll get email confirmation before/at each shipment, including your progress toward the Minimum Term (e.g. "Order 1 of 2"). You can adjust marketing preferences anytime, but transactional emails (shipping, billing, cancellation) can't be opted out of while active.

9 Changes to These Terms

We may update these terms from time to time. Where a change materially affects existing subscribers, we'll give reasonable advance notice by email before it takes effect.