Privacy policy

This privacy policy governs the manner in which VITAMAN GLOBAL collects, uses, maintains, and discloses information from users ("User") via the vitaman.com  website ("Site"). This privacy policy applies to the Site as well as to all products and services offered by VITAMAN GLOBAL.

Personal Identification Information

We may collect personal information from Users in a variety of ways, including, but not limited to: when Users visit the Site, register as a VITAMAN GLOBAL preferred customer, enter competitions, sign up for promotions, and in connection with other activities, services, features, and resources on our Site. Users may be asked to provide their name, email address, and phone number for identification purposes, to complete a purchase, or to receive promotional communications such as emails or text messages. We collect this information only if Users voluntarily submit it to us.

Text Messaging Consent and Compliance

By submitting your phone number through our website (e.g., during checkout, signing up for promotions, or entering competitions), you agree to receive recurring automated promotional and personalized marketing text messages (such as cart reminders) from VITAMAN at the cell number used during sign-up. These messages may be sent using an automatic telephone dialing system. Consent is not a condition of any purchase.

  • Opt-In: By providing your phone number and submitting the form, you give express consent to receive text messages from us.
  • Message Frequency and Rates: Message frequency varies. Standard message and data rates may apply depending on your mobile carrier.
  • Opt-Out: You may opt-out of SMS communications at any time by replying "STOP" to any message. After doing so, you will no longer receive marketing texts, but you may still receive transactional or service-related messages (e.g., order confirmations or shipping updates). For assistance, reply "HELP" to any message.
  • Data Usage: We will not share your phone number with third parties for their marketing purposes without your explicit consent. We may, however, use third-party service providers to assist in sending SMS communications.

Email Communications

By submitting your email address, you agree to receive marketing and transactional emails from VITAMAN. These emails may include updates on your orders, promotional offers, company news, and other service-related information.

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. You will still receive transactional emails necessary for order processing.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This information may include: browser name, type of computer used to access the Site, and other technical information related operating systems, Internet service providers, and other similar information.

Web Browser Cookies

Websites place cookies on hard drives (computer, mobile device, etc.) to store information about a User’s visit to that site, including: preferred language and currency, location, and other personal settings. Our Site may use "cookies" to enhance and customise the User experience in a variety of ways. Users may choose to disable cookies (i.e. not give websites permission to leave cookies on their hard drive) or set up alerts that notify them whenever a website uses cookies. By choosing to disable cookies, please note that some of the Site features and functionality may not work properly.

How We Use Collected Information

VITAMAN GLOBAL collects and uses Users' personal information for the following purposes:

To Improve Customer Service

  • Your information helps us more effectively respond to customer support requests or address specific customer needs. It also helps us better communicate with Users about shipping delays, out-of-stock products, and other matters related to order processing.

To Send Periodic Emails

  • The email address Users provide for order processing will only be used to send information and updates pertaining to orders. It may also be used to respond to other User-initiated inquiries, requests, and questions. If a User decides to opt-in to our mailing list, they should expect to receive emails about company news, product updates, seasonal promotions, and other product- or service-related information. Users may opt-out of email communications at any time via the “Unsubscribe” link at the bottom of our emails or by contacting us directly via our Site.

To Send Periodic Text Messages

  • The phone number Users provide for order processing will only be used to send information and updates pertaining to orders. It may also be used to respond to other User-initiated inquiries, requests, and questions. If a User decides to opt-in to our text messaging list, they should expect to receive text messages about company news, product updates, seasonal promotions, and other product- or service-related information. Users may opt-out of SMS communications at any time by replying "STOP" to any text message or by contacting us directly. For help, reply "HELP."

How We Protect Your Information

We follow the appropriate data collection, storage, and processing practices and implement relevant security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, including usernames, passwords, transaction information, payment details, and other User-related data stored on our Site.

All sensitive and private data exchanged between the Site and its Users takes place over an encrypted SSL (“Secure Socket Layer”) secured communications channel for added protection.

Sharing Your Personal Information

We do not sell, trade, or provide access to our Users’ personal information to third party sources. We may share generic, aggregated demographic information, not linked to any personal information whatsoever, regarding our Users and their behaviors on our Site with business partners, trusted affiliates, and advertisers. We may use third party service providers to help operate parts of our business, including our Site, or administer activities on our behalf, such as sending out emails, surveys, contests, etc. In these rare instances only, we may ask to share personal information to enhance the User experience and will only do so once Users have provided permission.

Changes to this Privacy Policy

VITAMAN GLOBAL has the discretion to update its privacy policy at any time. All changes to our privacy policy will be communicated to Users and posted prominently on our Site. We encourage Users to visit this page frequently to stay informed about how we use and protect the personal information provided to us. It is the User’s responsibility to review this privacy policy periodically.

Accepting These Terms

By using this Site, you accept our privacy policy and terms of service. Similarly, continued use of the Site following any changes to the privacy policy shall be deemed acceptance of those changes. If you do not agree with our privacy policy in any way or have any issues with the aforementioned statements within this policy, it is at your sole discretion to no longer visit the Site.

Contact Us

If you have any questions about our privacy policy, the information on this Site, or your transactions with this Site, please do not hesitate to contact us at:

VITAMAN GLOBAL
PO Box 622, Fairfield NSW 1860 

info@vitaman.com